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IT Helpdesk Software

Ad ID: 259217 January 12, 2018
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Description

BainDesk ensures the best in class service to your customers with efficient ticket management and reporting of your customer service reps. Before going further let us ensure that you understand the potential and importance of an efficient help desk ticketing system. In today's customer service management scenario, customers have access to multiple channels to raise issues about a variety of service concerns. While it makes it easy for customers to communicate problems it is equally difficult for service representatives to address them. This is where an efficient help desk ticketing system like BainDesk takes charge. BainDesk collects all the service requests on a single dashboard and make it easy for help desk operators to track and solve issues.

BainDesk streamlines all the tickets in one place, eases tracking of pending issues and analyses performance of different service representatives. Moreover, it ensures that any concern is easily recorded in the form of email threads so that it can be used as a reference in future. BainDesk also enables call forwarding and recording. Thus, if your customer service reps are unable to answer technical queries then they can easily forward it to the developer’s team for quick service. It enables your customer success team to provide timely service and solutions to every client of your company



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